FREQUENTLY ASKED QUESTIONS
Yes. Botoderm strictly operates as an authentic distributor. When you Contact Botoderm agents to verify batch numbers, they will confirm that the holographic seals, volumetric packaging, and vial contents identically match the official manufacturing specifications of the South Korean laboratories. We never alter manufacturer packaging. To verify product efficacy independently, you may consult PubMed clinical literature comparing standard aesthetic injectables.
Every commercial invoice, necessary for your clinic's accounting and tax deductions, is automatically generated and securely stored within your dedicated B2B client portal. Simply log in and navigate to the 'My Account' dashboard. Furthermore, physical copies of the commercial invoice are attached to the exterior of your EPS thermal shipping container to facilitate rapid clearance through sovereign customs. If you require a duplicate copy, you can Contact Botoderm accounting reps via the secure form.
Due to the biological nature of our cold-chain inventory, standard returns are strictly prohibited to prevent bio-hazard contamination. However, if your package experiences a catastrophic failure during international transit, you must Contact Botoderm claims departments within 24 hours of delivery. You must provide time-stamped photographic evidence of the shattered vials and the damaged thermal container. If validated, we will issue a full refund or an expedited replacement.
Absolutely. The global demand for premium South Korean injectables frequently causes temporary inventory depletion. We maintain a direct, continuous procurement pipeline with the source laboratories. Typically, out-of-stock items are replenished within 7 to 14 business days. If you urgently require a specific formulation for a scheduled patient treatment, we highly advise you to Contact Botoderm inventory managers to place a priority backorder, securing the very next available batch before it goes live on the public site.
Botoderm offers expedited global shipping via FedEx, EMS, and DHL to a vast majority of the world. However, you must ship the products to a physical clinic, hospital, or verified residential address where a signature can be securely obtained. We do not ship to P.O. Boxes under any circumstances, as our products require immediate transfer to a medical refrigerator upon delivery to prevent the denaturation of lyophilized proteins. If you are unsure if your country imposes strict embargoes on medical devices, you must Contact Botoderm logistics coordinators for clearance confirmation prior to executing your purchase.
